Terms & Conditions
OUR TERMS AND CONDITIONS
Please read these Terms and Conditions carefully as they will form a contract between us and you; your acceptance of which is agreed from the moment you sign our Web service or Support Agreement. We have tried to keep these Terms and Conditions brief, easy to understand, and as straightforward as possible. If you have any questions however, please do not hesitate to contact us at info@tivrasoftech.com
1. The Client agrees to:
i. Provide the Company, within a reasonable timescale, everything that is requested from you to complete the Project including text, images and other information.
ii. Provide the Company with text and images in the format as required to do that job.
iii. Review the Company’s work, provide feedback, and signoff approval in a timely manner.
iv. Make every effort to adhere to all agreed deadlines.
v. Adhere to the payment schedule laid out on our prices page, or agreed separately for bespoke work.
vi. Advise, in advance, of any confidential information to be presented by email, written, or verbally, between both parties. Also, for this to be marked as ‘confidential’ in the subject of the email, or clearly on any written documents.
vii. Provide a minimum of one month notice in writing, or by email should you wish to cancel any contract.
vii. Any images that the company are asked to obtain from third party photographers or stock photography will be charged as an additional cost.
viii. Any images or photographs that you supply should be in digital format in good quality and with a suitable resolution that will allow us to be resized . Traditional paper photographs requiring scanning are acceptable, however, there may be additional costs incurred due to time spent scanning and retouching the images. This depends entirely on the project and the number of images involved.
ix. Once contract signed , you cannot change the requirement of the project , In case you want to change , we refresh the quotation as per set of requirement change and previous work charges that done by our professional for your project.
2. The Tivrasoftech agrees to:
i. Carry out services in a professional and timely manner.
ii. Make every effort to adhere to any deadlines agreed between us and you.
iii. Make a reasonable number of revisions to the design, layout, colours etc, until you are satisfied with the design concept or such time as both parties feel an agreement is likely to be reached but no more than 2 major revisions. Additional revisions or design work outside the scope of the project will be charged separately.
iv. Endeavour to reply the requested query against any service within 48 hours.
v. Maintain up to date skills and knowledge through regular training and research.
3. Website / Webpage Development:
i. All websites are developed to work primarily across all major browsers and platforms including other devices such as mobile phones and touchpads. However, the Company cannot guarantee complete and/or long term compatibility across every major browser, platform or handheld device due to updates/upgrades by their respective vendors.
ii. The Company cannot guarantee compatibility in old or redundant browser software.
4. Payments and Contract Lengths:
i. All payment schedules can be found on our website, or will be agreed separately for bespoke work.
ii. We offer project’s cost based on both static or dynamic hour work. For dynamic hour work , we use time tracking tool to count no of hours.
iii. No Cancellation are allowed against complete and successfully delivered Services. Refund always be 20% less than the actual Payment. For more detail See our Refund Policy.
5. Data and Content
i. The Client guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to the Company for inclusion in their website, or other design, are owned by the Client, or that the Client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, indemnify and defend the Company and its subcontractors from any liability (including solicitors fees and court costs), including any claim or suit, threatened or actual, arising from the use of such elements furnished by the Client.
ii. Evidence of ownership or permissions may be requested by the Company.
6. The Copyright:
Copyright is automatically assigned as follows:
i. The Client will own, or have express permission to use, the text files, images, graphics and any visual elements, video or sound bytes, that you may have sent to us to use in connection with the project.
ii. The company will maintain copies of all the files used in connection with your project and if you require a disc copy of all the files used in connection with your project, then the company will be happy to supply this to you by online, as offline is applicable only for Bharat (India) client. Copies of the website files are maintained by us for a reasonable time (usually at least one year).
iii. The copyright to the markup, CSS files, other code that may have been used by us for you, or certain images that the company may have supplied to or for you are licensed to you in connection with this web design project, and will be licensed solely to the domain name on which the website files reside. If you own the domain name, then you own the copyright.
iv. At the bottom of the website page(s) after payment has been completed, usually it will say Copyright and the name of your business or company. The company do however reserve the right as the Company responsible for the design and/or development to place a small and unobtrusive link at the bottom of your website, thereby not hindering or distracting from your own website design.
v. As the design company the company also reserve the right to display and link to your completed project as part of our portfolio, and to write about the project on other web sites, in magazine or ezine articles, books, written or digital publications of any design and source. Please inform us in advance of the website going live if you DO NOT want us to add your site to our portfolio of work.
7. General:
i. There may be an additional fee for any design changes requested after the initial agreed design has been signed off.
ii. The Company is not responsible for writing or inputting any text copy unless this has been specified by the client.
iii. The company do not offer any technical support for any web site hosting company that you choose.
iv. We cannot guarantee that the functions contained within any web page (or part of your website design), will always be error free, and therefore the company will not be liable in any way whatsoever to you for any third party damages, including lost profits, lost savings, or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if you have advised us of the possibilities of such damages.
v. Once project delivered and closed , It will be closed . Rework on previous closed project taken as new project by us.
vi. Although the company have tried to keep this contract language simple, the intentions are serious, and the contract is a legal document under the exclusive jurisdiction of India Law and Courts.
We do update our terms & conditions from time to time. Please review it before going to accept.
Mission
We endeavor to maximize value for our customers by offering efficient and cost effective solutions for business promotion, process support and transaction accomplishment.
Vision
We strive to become an integral part of every organization's business promotion plan. We take special care to exceed the expectations of our diverse clients by continually making our products and services better.
We don’t just design and develop solutions; we transform them to powerful business channels.
Our Business Philosophy
Our belief in customer’s success as our success has propelled our growth and helped us build an affable relationship with our clientele spread across the globe. We are committed to delivering maximum value to our clients helping them succeed in a constantly changing and challenging business world. Our fundamental values stem from the understanding that our success is directly tied with the success of our clients.

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